Submitted by cgerth on October 2, 2009 - 10:49am.Software maintenance is defined as “the process of modifying existing operational software while leaving it's primary functions intact”. It is different from hardware maintenance due to the fact that software does not experience any physical wear and tear, but generally it's usefulness depreciates over time. In almost all cases, software is delivered and implemented with hidden flaws. On average, the cost of application software maintenance is greater than half of the overall systems' life cycle cost.
Submitted by cgerth on July 14, 2009 - 9:47am.I recently came across an interesting webinar presented by our Partner Cast software. The webinar does a great job of presenting many of the challenges faced in the outsourced vendor buyer -relationship and discusses traditional techniques (SLA's, extreme process focus) currently used by many parties. This is followed by a deeper dive of the improvements afforded by leveraging Application Quality measurement techniques.
Submitted by cgerth on May 21, 2009 - 9:52am.Ever wonder about the risk profile of your IT application portfolio?
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