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The Right Thing - Client Trust


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The Right Thing - Client Trust

Submitted by sgamare on January 25, 2010 - 3:39am.

In the consulting world frequently our clients ask us for our opinion and/or verification on how to meet certain goals from a business and technology perspective. This can be related to simple tool selection to selecting the next big vendor to outsource and definitely weighs heavily on budget and cost implications.

I believe in following a simple approach as follows:

1. Analyse and study the clients needs and learn any aspect of business and technology dependence related to this initiative.

2. Identify more than one approach with pros and cons for each of those. Prepare weighted metrics per solution if possible. 

3. Propose the best approach as a recommendation based on factors related to the clients budget, business and technology needs.

I have always achieved success and client trust with this straight and honest approach. Have any of you encountered anything differently ? Is there is a better way to make your client happier ?

Regards, Sandeep

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sgamare
sgamare
Director of Application Services at Alliance Global Services focused on Rightware, innovative software development practices to drive high value applications.
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Alliance’s RIGHTBlog shares our thoughts and experiences of our most valued resource - our people. With extensive experience in four key areas: strategic guidance, outsourced product development, quality assurance and testing, and application maintenance, we share this expert knowledge and personal insight in order to exchange ideas and solutions.


 

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