Case Studies

Our client originally engaged with Alliance to move from a multi-vendor Support and Maintenance structure to the efficiencies of having those services performed under the umbrella of a single vendor. Together we developed a multi-year Application Maintenance and Support contract that provided immediate knowledge transfer and retention, while preserving all of the existing support levels across the business.

During the early phases of providing these services, Alliance deployed a team that was entirely onsite at our client's locations. This team achieved a 28% reduction in costs over the existing, multi-vendor support regime. Over time, we started to blend in offshore resources to help lower the costs even further, ultimately achieving a 45% reduction in ongoing Application Maintenance costs across an application portfolio consisting of 6 unique business applications.

Today our team has organized into a hybrid team of onsite and offshore resources. Our client has a single point of contact that is responsible and accountable for the delivery of services and for maintaining defined service levels across all business applications. We have helped fill a long term need for providing Application Maintenance and support services and have freed budget and resources to be deployed for more strategic initiatives.

Contact Us to find out more about how we can help you lower your Application Maintenance and Support costs while improving your responsiveness to the business.