A world leader in Information Storage and Management products, services and solutions required Enterprise Applications Support on onshore/offshore basis for maintenance of its website and several other departments, and applications and to reduce costs on mission-critical applications.
Allianz Global Services reduced costs by 45% and expanded services to 9 other Global AMO teams in 4 years.
Business Challenge:
- To strategically evolve and improve the company website while handling day-to-day support and maintenance of site
- To establish a long-term partnership for support and maintenance of 10+ other departments / applications
- To save significant dollars in support of mission-critical applications
Development:
- To develop various custom applications, reports and batch jobs
- To migrate legacy applications to JDE
- Data migration
- To improve performance of reports and batch jobs
Technology Underpinnings
- .NET, ASP, Documentum, Oracle Apps, Clarify, Mercator, JAVA, J2EE, Siebel, and PeopleSof
- 100+ Technical Resources in a 65 to 35 Onshore/Offshore ratio
RIGHTLINE Approach:
- Started as a single fixed-price service-level based AMO team
- Fixed a critical problem in the first 3 months that had plagued the site for over a year – significantly improving site availability
- After 4 successful years of service, converted the team to a Global Delivery hybrid AMO team
- Client realized 45%+ cost savings
- Expanded to 9 other Global AMO teams
Opportunity Name and Leads
- Proven solution now being leveraged in two new areas Clarify and Mercator.(2005)
- Resource Growth realized – from 4 resources to 21 resources
Qualification
- Recognized shift toward new development efforts for Powerlink
- Newer initiatives facing the same challenges, clarify application sunsetting
- Collaborated with the business and IT to build consensus for a managed solution
Closing
- A foregone conclusion because of successful track record both onsite and with the Global Delivery offering.
Business Challenge and What We Did
- Client was in the beginning stages of new development initiative and desired to utilize the existing employee base in the solution
- Deployed hybrid Global Delivery teams to provide application support and maintenance services
- Onsite Headcount 8, Offshore Headcount 13
Business Value: Benefits Realized and Forecast
- By incorporating Global Delivery in our solution, client saved over 3.6 million dollars annually compared to their traditional surge model
- IT was involved in future systems development versus application support
- Annual revenue under 12+ month contracts $2,142,000 at 40%+ GM
- Expertise in IT Application Maintenance, Application Software Maintenance, Software Maintenance Management, Outsourcing Value Measurement, Offshore Application Development and other cross functional areas helped Alliance achieve high standards of customer delight.
Future Prospects and Up-Selling or Cross-Selling Opportunities
Alliance has built a solid reputation for delivering this type of service model. As this concept continues to proliferate through the organization, there will be continuing discussions around the following systems - Financial Systems, Manufacturing Systems, Commerce Systems and others as new initiatives are funded to move forward.
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