A leading pharmaceutical company, subsidiary of a global giant, needed access to new resources and skill-sets and reduction in cost in contract management. Alliance Consulting utilized a 25 to 75 offshore ratio and provided run support for 430 applications, provided production data support for the client’s major pharmaceutical brands for over 10 years and handled data of over 200 consumer websites of the parent company
Business Challenge
- To reduce operating costs
- To increase access to capital budget
- To improved access to new resources and skill-sets
- To reduce time and cost on Contract Management
Technology Underpinnings
- Sales and Marketing, Supply Chain, Manufacturing & R&D
- Alliance provides run support for 430+ applications
- SAP, BEA, Powerbuilder, Oracle, Microsoft .Net, Siebel, Lotus Notes, VMS, Cognos, Informatica & client server and legacy
- Alliance utilized a 25 to 75 offshore ratio
Engagement Facets
- Multi-Year contract with guaranteed cost savings
- Rate card and Service Levels established
- Add-on Projects with common SOWs
- Quarterly reconciliation (under & overage)
- Shared risk / reward
The Business Situation
The engagement has been underway for 12 months and is due for renewal in December. About 1/3 of the Alliance team handles day-to-day support, maintenance and application monitoring activities in partnership with client employees. It is our goal to migrate this segment of business to a true AMO in 2006. The remaining work comprises of project-based initiatives ranging from custom development to packaged implementations (e.g. Siebel, Documentum, SAP). The main technologies used are Oracle, BEA WLS/WLP, SAP and Documentum. We have a dedicated EM overseeing the Alliance team and also operating as a part of client’s management team. All work is completed on a T&M basis. Engagement revenue for 2005 was $7.3 million.
Engagement Strengths/Best Practices/Tools
- Relationships with key client Directors and Managers – fostered a partnership than that of a client / vendor
- Alliance Team Structure – our resources are managed by Alliance Technical Leads and Project Managers
- Financial Reporting – provide detailed labor costing reports associated with applications and projects
Engagement Weaknesses, Challenges, Areas for Improvement
- Turnover – inhibits our ability to meet client expectation
- Client Maturity – challenges ability to move towards a true AMO model with more deliverable-based work
- Tools – creates inefficiency due to unwillingness to invest and reluctance to standardize
Business value
- Alliance handled production data support for over 10 years of client’s major brands
- Alliance handling data of over 200 consumer websites of parent company, a global giant in healthcare
- Carried out changes to the DB Architectures as per change in the business needs Database Migration
- Expertise in Enterprise Applications Support, IT Application Maintenance, IT Software Maintenance and Software Maintenance Management and other cross-fucntional areas helped us build a long-term partnership with a global giant and enhanced client satisfaction levels
Contact Us
Contact Us today to speak to a Practice Leader who can discuss how Alliance's Software Testing Application Maintenance and Support Services teams can help you.
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