Healthcare Provider Platform Development and Maintenance
Partnership Summary
- Loyal Alliance client for 2 years, recently renewed contract for 2 more years
- Took over after multiple failed attempts with off-shore vendors
- Need to customize application to streamline doctor and consumer relationship for health care plans
Business Challenges
- Needed a cost-effective platform to connect health plans, doctors and patients
- Inefficient processes and disconnected data
- Tight delivery time cycle
Approach
- Quickly ramped up global delivery team
- Employed a dedicated local engagement manager to manage communication with and delivery from the offshore team
- Started by implementing a solution at a single client site
Business Value
- Client was able to successfully deploy their Management System with major healthcare providers without increasing current team
- Alliance along with the client improved customer experience during implementation by leveraging repeatable deployment wizards during early deployment
- Deployment cost fell below initial estimates improving overall margins
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