Business Challenge
- To acquire larger clients like T-Mobile, AT&T, and Verizon. It had recently acquired a mobile data backup software company
- Skeleton client engineering team not able to handle the increase in the number of devices to be supported resulting from new carrier deals
- Increase in defect visibility and service level impact
- Customer contracts in threat due to bad service levels
Approach
- Alliance assembled an onshore/offshore QA team
- Tested new features and conducted regression automation testing on existing features across 20+ devices
- Prepared comprehensive daily status report for client engineering team Provided engineering support and level 3 support for client customers – AT&T, T-Mobile, Verizon, etc
- Brought in expertise in QA strategy, software quality assurance, application testing services, software testing outsourcing and application testing automation to provide a comprehensive solution
Business Value
- Saved $10M+ in contracts
- Lowered defects and bettered service levels Shortened the timeframe for revenue recognition on contracts from 3 months to 2 weeks
- Allowed client to project a much larger scale of competencies to potential customers
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