Client is the world's leading business information services provider who has been enabling business-to-business commerce for nearly 160 years. Their technology solutions help businesses reduce credit risk, find profitable customers and manage vendors efficiently. Businesses also use their information and technology to authenticate and verify potential trading partners online, increasing their trust and confidence in e-commerce transactions.
The client offered a client-server credit risk management application to large Enterprise customers.
Business Challenges
- Existing C++ client server application was not stable, did not scale, and was not accepted by Enterprise IT departments
- Larger customers needed much larger data volume, many more concurrent users, easier installation, flexibility for OS, RDBMS, and Application Server
- Lost revenues, unhappy customers
- Domain and Product knowledge was essential to success
- Frequent changes in the requirements and regression testing
Alliance’s Approach
- Alliance team identified root causes for stability and performance problems and implemented Hot Fix patches to address memory leaks, multi-threading problems, and database performance issues for immediate release to customers
- Alliance introduced a migration strategy for the next major release to move to a web based application meeting Enterprise technical environment requirements
- Alliance adopted well-defined application testing and software development processes for managing requirements, development of test cases and deliverables. Being an ISO 9001-2000 and CMM5 company, the defined processes focused on defining and measuring the quality of deliverables to the customer, continuous process improvement and defect prevention activities
- Alliance replaced custom C++ socket server with standard Java based XML server to support cross-platform needs, improve stability, and enable horizontal scalability
- Alliance leveraged its offshore application development services, appointing both onshore management resources and offshore resources, to build customer relationship, add value to the customer and implement seamless collaboration between the multiple teams
Results
- The platform was successfully launched, with usage of portfolio tool ever-increasing in the early stages and continuing to fulfill the desired transactional levels
- Improvements resulted in 250% increase in sales and customers with new enhanced features and UI attracting new customer base for the client
- Standard Certified hardware able to support 5x number of users and 20x data volume
- Improved customer IT acceptance from multi-OS, database, and application server support
- Alliance became a trusted development partner, expanding the customer’s resources and ROI
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