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Transitioning in outsourcing engagements – Don’t fail to see the risks!

A transitioning program lays the stage for the setup and mobilization of an outsourcing engagement. It is during this stage that the outsource service provider is trying to get up to speed on its customers processes, infrastructure, and applications in order to provide the contracted services.The effectiveness of a transitioning program determines the successful delivery of the services engaged for the outsourcing value it generates. It provides significant inputs for shaping up the project plan and solution design.