Alliance delivered through a team of 12 onshore resources by providing technical, application level (24x7x365) Support (Levels 1 & 2) and Maintenance Development of enhancements for the suite of applications responsible for the replenishment of promotional material to 13,000+ restaurants in the US. Technologies used were Oracle technologies/tools, Oracle Applications, Manugistics, JavaScript and HTML. A small mainframe footprint (DB2, CICS, APS Cobol) also exists.
Loyal Alliance client for 8 years
Mission-critical support of entire supply chain of the most popular fast food chain in North America
Ad Network Reporting Integration
Business Challenge
- Client operates an advertising network of 7,000 publisher sites and 400 advertisers. It produces 3 billion ad impressions per month
- Business requirements are evolving and incomplete
- There is high dependency on 3rd party Ad Servers
- Requirements are uptime and scalability is high
- Data accuracy is important and difficult
Engagement Facets
Client Profile
Client is one of the largest voluntary standards development organizations in the world. It is a trusted source for technical standards on materials, products, systems, and services. Known for their high technical quality and market relevancy, the client’s standards have an important role in the information infrastructure that guides design, manufacturing and trade in the global economy.
Business Challenge
- To acquire larger clients like T-Mobile, AT&T, and Verizon. It had recently acquired a mobile data backup software company
- Skeleton client engineering team not able to handle the increase in the number of devices to be supported resulting from new carrier deals
- Increase in defect visibility and service level impact
- Customer contracts in threat due to bad service levels
Approach
Client is the world's largest research-based biomedical and pharmaceutical company. It is a global leader in health care, providing access to safe, effective and affordable medicines and related health care services. It has leading portfolio of medicines that prevent, treat and cure diseases across a broad range of therapeutic areas; and an industry-leading pipeline of promising new products in areas such as oncology, cardiovascular disease and diabetes.
Client is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The acquisition of Pfizer consumer and McNeil Consumer in 2006 also brought to its purview, some of the world's premier consumer brands.
Client is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. The acquisition of Pfizer consumer and McNeil Consumer in 2006 also brought to its purview, some of the world's premier consumer brands.
A large company, a leading issuer of credit cards in the world, was struggling to continue to staff and replenish a team to perform 24x7 support for their mission-critical credit card applications. The goal was to implement standards, improve availability, and to centrally locate production support within one organization. Alliance created and managed a fixed-cost service-level based 24x7 application maintenance and support team.
Client is a large financial services company operating in markets outside the Americas and managing finances for major institutions and millions of investors around the world.
It was struggling to support an existing set of clients that it was not able to service since its resources were deployed elsewhere. Alliance created and managed a fixed-cost application support team and provided the client with the solution they were looking for.
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