JD Edwards Support Services

In our JD Edwards Support Center we offer consulting based support for both EnterpriseOne and World clients. We give you a primary point of contact and a 30-minute or less response time. We also offer 24/7 support for critical issues. Through our support center we provide On-Demand functional, technical and technology expertise. Our support doesn't replace your Oracle support but augments it. We do not create patches or code fixes, but work with Oracle on your behalf to get the issue resolved.

Our resources have average of 8-10 years of JDE experience providing various business solutions in different environments. Our resources have expertise in full-life cycle implementation as well as support. Our integrated management, functional, technical and technological teams work seamlessly to deliver high levels of customer satisfaction.

Our support areas include the following:

Functional

• Resolve Issues
• Configuration Changes
• De-Bug Applications
• Training

CNC

• System Configuration Changes
• Upgrade Services
• Application Software Updates (ASU)
• Electronic Software Updates (ESU)
• System Monitoring
• Routine CNC Tasks

Customizations

• Bug Fixing
• Troubleshooting

Technical Development

• Applications
• Reports
• Interfaces
• Conversions

Databases

• SQL Server
• Oracle
• DB2

Platforms

• Windows
• AS400 (IBM ISeries)
• Unix
• Linux