JD Edwards Support and Maintenance

In our JD Edwards Support Center we offer support for both EnterpriseOne and World clients. We give you a primary point of contact and a 30-minute or less response time. We also offer 24/7 support for critical issues.

Our resources have average of 8-10 years of JDE experience providing various business solutions in different environments including one that is right for you. Our resources have expertise in full-life cycle implementation as well as support. Our integrated management, functional, technical and technological teams work seamlessly to deliver high levels of customer satisfaction.

The support manager Martha Gamboa has 19 years of industry experience and 9 years of JD Edwards experience with both EnterpriseOne and World products. Her expertise includes managing project execution and delivery of support and implementation projects as well as application support in the distribution modules (Inventory, Purchasing, Sales and Advanced Pricing).

Our support areas include the following:

Functional

Resolve Issues
Configuration Changes
De-Bug Applications
Training

CNC

System Configuration Changes
Upgrade Services
Application Software Updates (ASU)
Electronic Software Updates (ESU)
System Monitoring
Routine CNC Tasks

Customizations

Bug Fixing
Troubleshooting

Technical Development

Applications
Reports
Interfaces
Conversions

Product Line	Supported Releases
World	All
OneWorld/EnterpriseOne	All

Databases

SQL Server
Oracle
DB2

Platforms

Windows
AS400 (IBM ISeries)
Unix
Linux

AMO

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