Web Application Support and Maintenance

We started our Application Maintenance Outsourcing practice back in 1999 when we began supporting mission critical, e-commerce platforms for large dot coms in Manhattan. Back then our clients recognized that the general care and feeding of systems and applications could be easily outsourced to a partner who had a core competency in that area. In the ensuing deflation of Web 1.0, we helped many companies stay ahead of the curve and become more efficient in how they handled the backlog of their Keep the Business Running activities while freeing OPEX budget.

Key features of our Web Application Support and Maintenance service include:

• Customizable Service Level Agreements: 24x7; 99.999%; immediate response time
• Onsite, Remote, and Offshore Support Models
• All major application severs supported (both commercial and open source)
• Custom Applications and Package Installations supported
• Detailed Run Books and System Documentation
• International 1-800 numbers, managed escalation across L1, L2, and L3
• Knowledge base support, Customer support portals
• Deep technical knowledge in Java, .NET, C/C++, Unix/Linux

We are currently providing Web Application Support and Maintenance across more than 100 mission critical applications for over 20 clients. We are currently entrusted with over $100M of daily e-commerce transactions, automated vendor payment across 2000+ vendors, and high volume websites with millions of unique daily visits and billions of ad impressions.