Program Management: Building Trust (with Project Teams)

While it is important for project managers and program managers to have trust and rapport, it is also important for the Program Manager to obtain the trust of the actual project teams.  In the end, as much as we try to avoid it, keeping a program on schedule often requires some level of heroics on the part of the project teams to deliver.  But these are the people who are the least likely to have any direct contact with the senior sponsors of the program, which means that they need a connection with you as the Program Manager to inspire them to work hard towards the vision of the program